Luky365 Terms and Conditions – A Complete Guide for All Malaysia Members

Welcome to luky365. These Terms and Conditions ("Agreement") constitute a binding agreement between you ("Member" or "User") and luky365 ("Company", "We"). By accessing, registering, or using any part of the luky365 platform – whether via the website or mobile app – you agree to be bound by all terms set out in this document.

If you do not agree with any part of these terms, please discontinue use of the luky365 platform. We recommend reading this entire document carefully and keeping a copy for future reference.

To register and use luky365 services, you must meet the following requirements:

• Be at least 18 years on the date of registration.
• Be a valid Malaysian citizen or permanent resident.
• Has never had an account closed or suspended by luky365 previously for terms violations.
• Register under your own name using information that is true, accurate, and current.
• Only hold one (1) account only within the luky365 system. Multiple accounts or accounts registered by third parties are strictly prohibited.

Luky365 reserves the right to request identity verification documents (KYC) at any time, including a copy of your identification card, bank statement, or other supporting documents to verify the information you provided during registration. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

You are fully responsible for all activities that occur in your account. This includes all deposits, wagering, withdrawals, and any other transactions made using your login credentials.

• Do not share your account username or password with anyone, including family members.
• Use a strong password that is different from passwords used on other platforms.
• Log out of your account after each session, especially when using a shared device.
• Report any unauthorised access to the luky365 support team immediately.

Luky365 will not be held responsible for any losses resulting from unauthorized access caused by your own negligence in safeguarding your login credentials.

Luky365 accepts deposits via approved payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost, and direct bank transfer. All payment methods are fully supported and transactions are processed within seconds.

• Minimum deposit is RM10 for most payment methods.
• All deposits must be made from a bank account or e-wallet registered in your own name.
• Deposits via third parties or unknown parties are prohibited and may result in funds being frozen.
• Luky365 does not charge any additional fees for deposits; however, your bank or payment provider may apply their own charges.

Winnings withdrawals at luky365 are processed promptly once all withdrawal conditions are met. Please review the following withdrawal policy:

• Minimum withdrawal is RM50 per transaction.
• Withdrawals can only be made to a bank account or e-wallet registered in your own name – the name must match the details on your luky365 account.
• Full identity verification (KYC) is required before your first withdrawal is processed.
• Luky365 reserves the right to request proof of source of funds if any suspicious or unusual transactions are detected.
• Withdrawal processing times are typically within 1 to 24 hours, depending on the method and time the request is submitted.

Luky365 VIP members enjoy higher withdrawal limits and priority processing. Please refer to the VIP page for more details on exclusive withdrawal benefits.

All bonuses and promotions offered by luky365 are subject to the specific conditions stated in each promotion's terms. The general conditions applicable to all bonuses are as follows:

• Wagering requirement: Every bonus carries a wagering multiplier that must be met before winnings from the bonus can be withdrawn. This multiplier is clearly stated in each promotion's terms.
• Bonuses may only be used by the verified account holder registered under their own name.
• A member is eligible to receive the welcome bonus once only. Attempting to claim the welcome bonus more than once through different accounts is considered fraud.
• Luky365 reserves the right to void bonuses if abuse or attempts to manipulate the system are found.
• Some games may not contribute, or may contribute at a different percentage, toward the wagering requirement. Please refer to the relevant promotion's terms for details.

Luky365 is committed to ensuring all games on our platform are fair and transparent. All games use a Random Number Generator (RNG) independently audited by third parties. The RTP (Return to Player) for each game is publicly displayed for members' reference.

Prohibited activities on the luky365 platform include:

• Using automated software, bots, scripts, or any tools that provide an unfair advantage.
• Exploiting technical bugs or system vulnerabilities for personal gain.
• Colluding with other players to manipulate game outcomes.
• Using another person's account or allowing others to use your account.
• Any money laundering or financing of illegal activities.

Luky365 takes responsible gaming seriously. We provide a range of self-control tools accessible to all members at any time through account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a maximum loss amount within a defined time period.
• Play Time Limit: Set your daily session time limit for playing.
• Self-Exclusion: Option to pause your account for 24 hours, one week, one month, or permanently.

If you feel your gaming activity is starting to affect your daily life, contact the luky365 support team or visit our Responsible Gaming page for assistance and more information. We also work with local and international problem gambling support organisations.

Luky365 collects and processes your personal data in accordance with our detailed Privacy Policy. By accepting these Terms and Conditions, you also agree to how we collect, store, and use your data as described in the Privacy Policy.

In summary, your data is used to:

• Verify identity and process financial transactions.
• Enable you to access and use all luky365 services.
• Send relevant promotional information (if you have agreed to receive it).
• Comply with applicable legal and regulatory obligations.

All data is protected with 256-bit SSL encryption and is never sold or shared with third parties without your consent, except as required by law.

You may close your luky365 account at any time by contacting our support team. Before closure, ensure all bonus wagering requirements have been met and your account balance has been withdrawn.

Luky365 reserves the right to suspend or close an account without prior notice if:

• There is a violation of any terms in this document.
• There is activity indicating fraud, money laundering, or platform abuse.
• Duplicate accounts detected under the same name or device.
• Account holder found to be under 18 years of age.
• Registration information found to be false or inaccurate.

In cases of account closure due to serious terms violations, luky365 reserves the right to withhold balances associated with suspicious activity while an investigation is conducted.

The luky365 platform is provided "as is". While we make every effort to ensure continuous and uninterrupted service, we cannot guarantee that the platform will always be free from technical errors, disruptions, or unplanned downtime.

Luky365 is not responsible for:

• Losses arising from technical disruptions, internet failures, or circumstances beyond our control.
• Betting or game outcomes that occur during unexpected technical disruptions.
• Indirect, incidental, or consequential losses suffered as a result of using the platform.

These Terms and Conditions are governed by applicable law. Any dispute arising from the use of the luky365 platform should first be resolved through direct negotiation with our support team.

If negotiations are unsuccessful, the dispute will be referred to binding arbitration in accordance with the prescribed procedures. The arbitration decision is final and binding on both parties.